Legal & Compliance
POPIA Privacy Policy
Protection of Personal Information Act, 2013 (POPIA) — how we collect, use, and protect your personal information.
Rock Risk (Pty) Ltd ("Rock Risk", "we", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
What Personal Information We Collect
We may collect the following personal information:
- Name, surname, and contact details (phone, email, address)
- Identity and company registration information
- Insurance and claims-related information
- Financial information required for insurance transactions
- Website usage data and cookie preferences
- Newsletter subscription preferences
Why We Collect It
We collect personal information to:
- Provide insurance advice and intermediary services
- Process quotes, policies, renewals, and claims
- Respond to enquiries and callback requests
- Send quarterly newsletter updates (with your consent)
- Comply with FAIS, FSCA, and other legal obligations
- Improve our website and services
How We Store and Protect It
Personal information is stored securely on systems with appropriate access controls. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Information is retained only for as long as necessary for the purposes for which it was collected, or as required by law.
Sharing of Information
We may share your information with insurers, product suppliers, and service providers where necessary to deliver insurance services. We do not sell your personal information to third parties.
Your Rights
Under POPIA, you have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Object to processing of your information
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator
Contact Forms and Newsletter
When you submit our contact form, we use your details to respond to your enquiry. Information submitted through the form may be processed by service providers used to deliver website enquiries securely. If you separately opt in to news and insights, we will use your email address to send those communications. You may unsubscribe at any time by contacting info@rockrisk.co.za.
Cookies
Our website uses essential browser storage to remember your theme and privacy preferences. Analytics is loaded only after you select "Allow analytics". You can decline analytics or change your choice at any time using the Cookie settings link in the website footer. Advertising and remarketing trackers are not used at launch.
Website Analytics
If you consent, we use Umami Cloud to understand how the website is used. Umami does not use advertising cookies and does not collect names, email addresses, or other directly identifying details. It may record pages viewed, referrer, browser and device type, and approximate country. The tracker loads only after you select "Allow analytics" and stays disabled if you choose essential storage only.
Information Officer
Patrizia Scott is the Information Officer of Rock Risk (Pty) Ltd. Operational privacy enquiries should be sent to the company privacy contact below, not to a personal mailbox.
Contact Us
For privacy-related enquiries, contact info@rockrisk.co.za or call +27 60 964 6004.