Claims Support
How to
Claim
When something goes wrong, you need a broker who stands beside you. Rock Risk provides dedicated claims support — we guide you through notification, documentation, and settlement.
Notify us promptly
Notify us as soon as possible after an incident or when you become aware of circumstances that may result in a claim. Notification requirements differ between policies, so when in doubt, contact us immediately.
What to do
- Contact Rock Risk as soon as possible after the incident
- Do not admit liability or settle with third parties without consulting us
- Take photos and gather all relevant documentation
- Complete the insurer's claim form (forms vary by insurer)
- Keep copies of everything you submit
Who to contact
Advice / escalation
Patrizia Scott
Principal Broker & Managing Director
“If you're happy, tell your friends. If you're not, tell us.”
We take feedback seriously. See our complaints process if you need to escalate an issue.
Claim forms differ by insurer. Visit our Product Suppliers page or Knowledge Centre for more information.
Talk to RockRisk